Shipping policy

SHIPPING POLICY

Last Updated: [Date]

Balaji Home Design Pvt Ltd (trading as Luxe 9) is committed to delivering your order with the same precision and care that goes into its creation. Please review the following policy to understand our shipping practices.

SECTION 1 - ORDER PROCESSING TIME

All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Ready-to-Ship Items (Decor & Artifacts): Typically dispatched within 24-48 hours.

  • Made-to-Order / Heavy Furniture: Please allow [1-2 weeks / specific timeline] for dispatch as these items may require special crating or handling.

  • High Volume: Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

SECTION 2 - DOMESTIC SHIPPING RATES & ESTIMATES (INDIA)

Shipping Charges:

  • Standard Shipping: [Calculated at checkout / Flat Rate of ₹XXX / Free Shipping on orders over ₹XXX].

  • Heavy/Bulky Items: Shipping charges for your order will be calculated and displayed at checkout based on the weight and dimensions of the package.

Estimated Delivery Times:

  • North India: 2–4 Business Days

  • Rest of India: 5–7 Business Days

SECTION 3 - LOCAL PICKUP

You can skip the shipping fees with free local pickup at our facility in Mohali/SAS Nagar. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within [1-2] business days.

We will send you an email when your order is ready along with instructions.

Pickup Address: 1241, Sector 82, JLPL Industrial Area Sahibzada Ajit Singh Nagar, Punjab 140306

Pickup Hours: [Mon-Fri, 10 AM - 6 PM] Please have your order confirmation email with you when you come.

SECTION 4 - INTERNATIONAL SHIPPING

We offer international shipping to the following countries: [List countries or "Worldwide"].

Duties & Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Luxe 9 is not responsible for these charges if they are applied and are your responsibility as the customer.

 

SECTION 5 - HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within [X] days of receiving your shipping confirmation email, please contact us at hello@luxe9.in with your name and order number, and we will look into it for you.

SECTION 6 - DAMAGES & LOST PACKAGES

Luxe 9 is not liable for any products damaged or lost during shipping. However, we insure our high-value shipments. If you received your order damaged, please contact the shipment carrier to file a claim, or contact our support team immediately for assistance.

  • Protocol: Please save all packaging materials and damaged goods before filing a claim. Take photos of the damaged box and the item immediately.

     

SECTION 7 - RETURNS & REFUNDS

Our Refund Policy provides detailed information about options and procedures for returning your order.

 

CONTACT US

If you have any questions about our shipping practices, please contact us:

Balaji Home Design Pvt Ltd 1241, Sector 82, JLPL Industrial Area Sahibzada Ajit Singh Nagar, Punjab 140306 Phone: 9501177088 Email: hello@luxe9.in